From new boilers and heat pumps to underfloor heating and bathroom refits, our customers often have similar questions before getting started. We’ve answered the most common ones here to help homeowners across Norwich, Norfolk, and nearby areas.
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Heating Systems
Yes — we offer no-obligation, pressure-free quotes.
We evaluate your home, usage, and budget to guide your decision — whether it’s a boiler, heat pump, or hybrid setup.
It’s a government grant giving £7,500 towards a heat pump installation — we’ll manage eligibility and application for you.
Boiler Installation
Yes — regardless of your fuel source, we can recommend and install the best boiler for your situation.
Boiler installations generally start from around £2,000, depending on property size, complexity, and system requirements.
Comprehensive setup: boiler plus controls, required pipe changes, testing, commissioning, and warranty — all in one package.
Heat Pump Installations
Typical installations range from £10,000 to £20,000 (average ~£14,000), depending on size, building, and complexity.
Yes — most homeowners qualify for the £7,500 Boiler Upgrade Scheme grant. We take care of the paperwork for you.
Heat pumps work best in well-insulated homes. We always conduct a heat loss survey to assess suitability before recommending installation.
Underfloor Heating
Costs vary depending on factors like room size, floor type, and system choice. We provide personalized quotes after assessing your specific requirements.
Yes, we offer retrofit solutions that can be adapted to your current setup, ensuring minimal disruption.
While it works best with materials like tiles and engineered wood, we can advise on suitable options based on your chosen floor covering.
Radiators
Yes – we can install new, efficient radiators as standalone upgrades or as part of a full system.
We install a wide range of modern radiators, including panel, column, vertical, and low-profile options, depending on your space and style.
Definitely. Modern radiators heat up faster, retain heat better, and distribute warmth more evenly, improving both comfort and efficiency.
Heat Loss Surveys
A heat loss survey calculates how much heat your home loses, room by room. It’s essential for designing a heat pump system that works efficiently and keeps you warm.
Unlike boilers, heat pumps need to be carefully sized and matched to your home's insulation, layout, and usage. A survey ensures the system will perform properly - without underheating or wasting energy.
We charge £500 for a full survey - but this is refunded if you go ahead with a system installation through us.
Bathroom Refits
A full bathroom refit includes removing an old suite, installing a new bath or shower, toilet, basin, tiling, flooring, lighting, and all plumbing and electrics - handled from start to finish by our team.
Yes - we offer a free design consultation to help you choose layouts, fittings, and finishes that suit your space, style, and budget.
Most bathroom installations take 7-10 working days, depending on the complexity and any custom features like wet rooms or underfloor heating.
Boiler Upgrade Scheme
The Boiler Upgrade Scheme is a UK government initiative offering £7,500 towards the cost of installing an air source or ground source heat pump, helping homeowners switch to low-carbon heating.
To qualify, your property must: Be in England or Wales, have a valid Energy Performance Certificate (EPC) with no outstanding insulation recommendations (like loft or cavity wall insulation),
be a domestic or small non-domestic property, replace an existing fossil fuel system (e.g. gas, oil, or LPG)
No - the application must be made by an MCS-certified installer, like us. We handle the entire process on your behalf.
Still Need Help?
Can’t find the answer you’re looking for in our FAQs? We’re here to help. You can get in touch with us by phone, email, or simply use the contact form below and we’ll get back to you as soon as possible.
